Run a Small Call Centre in the Cloud
Compare Genesys Cloud CX, NICE CXone, Talkdesk and more, then build live: design an IVR menu and call-routing plan.
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- Bring your own work — code, campaign, report or plan
- Mentor matched to this topic
- Time, format and fee confirmed by email first
What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1The real problem: missed calls and no call records
- 2The tool landscape: Genesys Cloud CX, NICE CXone, Talkdesk, Five9, Amazon Connect, Aircall, Exotel — what each is for and where they overlap
- 3How to choose: team size, integrations, where your data lives, and today's pricing and availability (checked live, not from memory)
- 4Live practical task: Design an IVR menu and call-routing plan
- 5Build the reusable output together: IVR + call-routing plan
- 6When you don't need a new tool at all, then live Q&A on your own setup
Who it's for
- • Business owners, founders and team leads choosing tools for their team
You'd leave with
- IVR + call-routing plan
- A shortlist of 2–3 options from Genesys Cloud CX, NICE CXone, Talkdesk, Five9 and others, with the criteria to pick one
- Hands-on practice: design an IVR menu and call-routing plan
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