Set Up an IT Help Desk for Your Company
Compare ServiceNow, Jira Service Management, Freshservice and more, then build live: configure a ticket portal with SLAs and categories.
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Learn this topic with a mentor
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- Bring your own work — code, campaign, report or plan
- Mentor matched to this topic
- Time, format and fee confirmed by email first
What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1The real problem: IT requests lost in WhatsApp and email
- 2The tool landscape: ServiceNow, Jira Service Management, Freshservice, ServiceDesk Plus, GLPI, Zendesk, Zammad — what each is for and where they overlap
- 3How to choose: team size, integrations, where your data lives, and today's pricing and availability (checked live, not from memory)
- 4Live practical task: Configure a ticket portal with SLAs and categories
- 5Build the reusable output together: Help desk category + SLA template
- 6When you don't need a new tool at all, then live Q&A on your own setup
Who it's for
- • Business owners, founders and team leads choosing tools for their team
You'd leave with
- Help desk category + SLA template
- A shortlist of 2–3 options from ServiceNow, Jira Service Management, Freshservice, ServiceDesk Plus and others, with the criteria to pick one
- Hands-on practice: configure a ticket portal with SLAs and categories
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