Operations Management: Deliver on Time, Every Time
Operations Strategy & Service Delivery: leave with a capacity plan, work-allocation board and a turnaround-time tracker.
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What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1Why operations strategy & service delivery matters — the common problem: Teams are overloaded one week and idle the next because demand and capacity aren't planned.
- 2Core concepts in plain language: Operating models, operational objectives, capacity planning, demand–capacity balancing, resource utilization, service delivery models
- 3Going further: service catalogs, operational planning, work allocation, scheduling, productivity management, turnaround time
- 4Framework walkthrough: SIPOC, PDCA, Value-Stream Mapping
- 5Practical workflow, built live: A capacity plan, work-allocation board and a turnaround-time tracker.
- 6How to measure it: Throughput, Cycle time, Utilization, Backlog, Service-level achievement, On-time-in-full delivery
- 7An illustrative case (a fictional example, not a client result), then live Q&A on your own situation
Who it's for
- • Operations managers and supervisors
- • Small-business owners running day-to-day work
- • Admin, supply-chain and quality teams
You'd leave with
- A capacity plan, work-allocation board and a turnaround-time tracker.
- A working understanding of SIPOC and PDCA
- A short list of measures to track: Throughput, Cycle time, Utilization
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